Terms & Conditions

Last updated: 10 September 2026

These Terms & Conditions apply to purchases made through the Renew Hair Professional website, www.renewhair.co.uk, and to your use of our website.

By using our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before placing an order.

1. About Us

Renew Hair Professional is a UK-based supplier of professional haircare, keratin treatments, smoothing treatments and related hair products, supplying both consumers and professional customers, including salons and hairstylists.

Our contact details are:

Renew Hair Professional
Office 9
2 Brookhill Way
Banbury
OX16 3ED
United Kingdom

Email: info@renewhair.co.uk
Telephone: 01865 315085

In these Terms & Conditions, "we", "us" and "our" refer to Renew Hair Professional. "You" and "your" refer to the person using our website or placing an order.

2. Using Our Website

You may use our website for lawful purposes only.

You must not:

• use the website for any unlawful or fraudulent purpose;

• attempt to gain unauthorised access to our website, systems or data;

• interfere with the operation or security of the website;

• knowingly introduce viruses, malware or other harmful material; or

• copy or commercially exploit our website content without our permission, except where permitted by law.

We may suspend or restrict access to the website where reasonably necessary, including for maintenance, security or technical reasons.

3. Products and Product Information

We take reasonable care to ensure that product descriptions, photographs and other product information on our website are accurate and up to date.

Packaging, labels, colours and presentation may vary from photographs shown on the website, particularly where a manufacturer changes its packaging.

You should always read and follow any product instructions, warnings and manufacturer guidance supplied with a product before use.

Some products may be intended for professional use and may require appropriate knowledge, training or experience. It is your responsibility to use products safely and in accordance with the relevant instructions.

Where a product requires a patch test, strand test or other safety procedure, you should follow the manufacturer's instructions before use.

Hair treatment results can vary depending on factors including hair condition, previous chemical treatments, hair type, porosity, application technique and aftercare. We cannot guarantee a particular result for every individual.

Nothing in these Terms & Conditions affects your statutory rights where a product is faulty, not as described or otherwise does not conform to the contract.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we will contact you where appropriate and explain the available options.

We may limit quantities or decline an order where reasonably necessary, including where we suspect fraudulent, unlawful or unauthorised activity.

5. Prices

All prices are shown in pounds sterling (£), unless otherwise stated.

Prices may change from time to time. A price change will not affect an order that we have already accepted, except where there has been an obvious pricing error.

Where applicable, VAT will be charged at the rate required by law.

The total price of your order, including applicable delivery charges, will be shown before you complete your purchase.

6. Orders and Acceptance

When you place an order through our website, you are making an offer to purchase the products selected.

After placing an order, you will normally receive an acknowledgement confirming that we have received your order. This acknowledgement confirms receipt of your order but does not necessarily mean that your order has been accepted.

A contract is formed when we accept your order in accordance with our ordering process.

We may decline or cancel an order where, for example:

• the product is unavailable;

• there is an obvious pricing or product description error;

• payment cannot be authorised;

• we reasonably suspect fraud or unauthorised activity; or

• there is another legitimate reason why we cannot fulfil the order.

If we have taken payment for an order that we do not accept or cannot fulfil, we will refund the amount paid.

7. Payment

Payment must be made using one of the payment methods available at checkout.

You confirm that you are authorised to use the payment method provided.

Payments may be processed by third-party payment providers and may be subject to their own terms and policies.

8. Delivery

Delivery options, costs and estimated delivery times will be shown during checkout.

We will aim to dispatch orders within the timeframe stated on our website or at checkout.

Delivery times may vary due to circumstances outside our reasonable control.

If your order is delayed, damaged or appears to have been lost, please contact us so that we can investigate the matter with the relevant delivery provider.

Nothing in these Terms & Conditions limits your statutory rights relating to delivery.

9. Returns, Cancellations and Refunds

Our returns, cancellations and refunds are explained in our separate Refund & Returns Policy.

If you are a consumer purchasing online, you may have a statutory right to cancel your order within 14 days of receiving the goods, subject to applicable exceptions.

Please refer to our Refund & Returns Policy for full information about cancellation, returns and refunds.

Nothing in these Terms & Conditions or our Refund & Returns Policy excludes or restricts any statutory rights that cannot legally be excluded or restricted.

10. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, incorrect or not as described, please contact us at info@renewhair.co.ukas soon as reasonably possible.

We may ask for photographs or other information to help us investigate the issue.

If you are a consumer, you have statutory rights in relation to goods that are faulty, not as described or otherwise do not conform to the contract.

These rights are not affected by any warranty, returns policy or other provision in these Terms & Conditions.

11. Professional and Wholesale Customers

Some products, prices and services may be offered specifically to salons, hairstylists and other professional or business customers.

Where you purchase products for business purposes, you confirm that you are acting in the course of your business or profession.

Professional or wholesale orders may be subject to separate pricing, minimum order quantities, delivery arrangements or payment terms where these have been agreed with you.

Where separate written terms have been agreed with a professional or wholesale customer, those terms will apply to the extent that they differ from these website Terms & Conditions.

12. Product Use by Professional Customers

Professional customers are responsible for ensuring that products are used appropriately and in accordance with product instructions, manufacturer guidance and applicable professional requirements.

Where you use our products on clients, you are responsible for carrying out any required consultation, patch testing, strand testing or other safety procedures and for checking the suitability of the product for the individual client.

We are not responsible for results arising from incorrect application, failure to follow product instructions, inappropriate product selection or use outside the manufacturer's recommended instructions.

Nothing in this section excludes liability that cannot legally be excluded.

13. Intellectual Property

Unless otherwise stated, the content of this website, including text, photographs, graphics, logos, product information, videos and other materials, belongs to Renew Hair Professional or is used with permission.

You may access and use website content for your own personal or legitimate business purchasing purposes.

You must not reproduce, modify, distribute, republish or commercially exploit our website content without our prior written permission, except where permitted by law.

14. Reviews and Customer Content

Where our website allows you to submit reviews, photographs, comments or other content, you are responsible for the content you submit.

You must not submit content that is unlawful, misleading, fraudulent, defamatory, abusive or infringes another person's rights.

By submitting content to us for publication, you confirm that you have the necessary rights and permissions to provide it.

You give us permission to use, reproduce and display content you submit for purposes connected with our business, including displaying customer reviews or photographs on our website and marketing channels.

We may remove or decline to publish content that we reasonably consider inappropriate, unlawful, misleading or otherwise unsuitable.

15. Third-Party Websites

Our website may contain links to third-party websites or services.

These links are provided for convenience. We are not responsible for the content, availability, security or privacy practices of third-party websites.

Your use of a third-party website or service may be subject to its own terms and policies.

16. Website Availability

We aim to keep our website available and information accurate, but we do not guarantee that the website will always be uninterrupted, error-free or free from technical problems.

We may update, suspend or change parts of the website from time to time.

Nothing in this section affects your statutory rights.

17. Liability

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability that cannot legally be excluded or limited.

If you are a consumer, we will only limit our liability to the extent permitted by applicable law.

If you are a business customer, and to the extent permitted by law, we will not be responsible for indirect or consequential losses such as loss of profit, loss of business or loss of opportunity.

Nothing in these Terms & Conditions affects any statutory rights or remedies available to you.

18. Events Outside Our Reasonable Control

We are not responsible for delays or failure to perform our obligations where this is caused by circumstances outside our reasonable control.

These may include serious disruption to transport services, natural disasters, fire, flood, significant technical failures, industrial disputes, government action or other events beyond our reasonable control.

We will take reasonable steps to minimise the impact of such events and keep affected customers informed where appropriate.

19. Privacy

Our use of personal information is explained in our separate Privacy Policy.

Please read our Privacy Policy for information about how we collect, use and protect personal information.

20. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website or applicable legal requirements.

The version in force at the time you place an order will generally apply to that order.

Changes to these Terms & Conditions will not retrospectively change an order that we have already accepted, unless required by law or agreed with you.

21. Governing Law

These Terms & Conditions and any contract between you and us are governed by the laws of England and Wales.

If you are a consumer, this does not affect any mandatory consumer protections that apply to you or your right to bring proceedings in a court that has jurisdiction to hear your claim.

For business customers, the courts of England and Wales will have jurisdiction over disputes arising from these Terms & Conditions or any contract between us, unless otherwise agreed in writing.

22. Contact Us

If you have any questions about these Terms & Conditions, an order or our products, please contact us:

Renew Hair Professional
Office 9
2 Brookhill Way
Banbury
OX16 3ED
United Kingdom

Email: info@renewhair.co.uk
Telephone: 01865 315085

We will aim to respond to enquiries as soon as reasonably possible.

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Related Policies

Refund & Returns Policy

Privacy Policy